The company is keen on providing after sales services to the citizens
through its customer service offices whether to perform maintenance
or repairs of Natural Gas network , installations and appliances of
all models or the installation of Natural Gas connections to houses
and appliances in addition to gas fired air conditionings.
Customer Service Center -
Dokki
Egypt Gas is the first service company in Egypt to introduce an interactive computer system that directly handles the public's requests. Since its incorporation, specialized programmers & system analysts have designed a computer network with tailored software applications for customer service centers to provide timely effective and better service for its customers.
Customers Requests
For all customers in Cairo,
Giza, Alexandria, Portsaid, Ismailia
Supplying natural gas to houses or commercial establishments for the
first time:
A customer who has no gas supply to his home or commercial establishment
should first contact the "Egypt Gas Company" through its Customer
Service offices who will determine the cost of the required jobs.
Following this the customer should refer to the "Egyptian Towns Gas
Company" and presents all the required documents. He will be given a
receipt to be presented to Egypt Gas Company again. Execution is then
completed after payment.
Adding a new appliance:
In order to add a new appliance (heater, cooker,…etc.) the customer
should refer to Egypt Gas through its Customer Service offices to
determine the cost of the required jobs. Afterwards he contacts the
'Egyptian Towns Gas company" He will then be given a
receipt which is to be presented to Egypt Gas Company again then
execution is completed after payment or call our customer service number 19220.
Appliance exchange:
In case of changing an old appliance (heater, cooker, ... etc.),
undertaking an internal or external installation for pipelines, or
performing any necessary maintenance, the customer service offices may
be contacted directly to determine the cost of the jobs required.
Execution is completed after payment.
All customers in the middle
Delta governorates
( Menoufia, Gharbya, Dakahlia and Kaliobeya )
In this area Egypt Gas Company is considered the owner, constructor and
the provider of after sales services to the citizens through its
customer service offices . These offices may be contacted directly for
all queries in the middle Delta governorates.
Supplying natural gas to houses or commercial establishments for the
first time:
The customer should refer directly to Egypt Gas Company with all
Required documents through the customer service offices. The company
determines the cost of the required jobs and execution is completed
after payment.
Adding or exchanging an appliance
In case of changing or adding an appliance (cooker, heater, ..etc.) the
customer should go directly to the customer service offices. The company
determines the cost of the required jobs and execution is completed
after payment.
